GTC

 

General Terms and Conditions (as of 17.01.2020) 

 

1. the guest has taken note of the data protection declaration on the websitewww.friesgroen.com and agrees that his details and data will be collected and stored electronically for the purpose of processing the placement and drawing up the contract. Note: You can revoke your consent at any time for the future. 

 

2. the services and prices depend on the booking period and the number of persons and only include the services specified therein. Consumption costs during the guest's stay for electricity, water, heating and TV are included in the rental contract. The mandatory final cleaning of the accommodation, which is subject to a charge, does not include the cleaning of the kitchen and its utensils. The guest is responsible for this. 

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3. Check-in and check-out are regulated by contract. The check-in time is 15:00 and the check-out time is 10:00. Deviations only by prior agreement. During the stay, the guest must ensure that the vacation accommodation is cleaned regularly. If, contrary to expectations, there are any complaints regarding cleanliness upon arrival, the guest must inform the agent immediately and must be given the opportunity to rectify the situation. Liability is excluded for the temporary breakdown of furniture and/or electrical appliances, public supply/disposal or other unforeseeable events.

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4. the vacation accommodation may only be used by the contractually agreed number of adults and children. Pets are generally not permitted. The agent and the landlord reserve the right to exercise their domiciliary rights against unauthorized persons, in particular against third parties who were not specified in the booking. The agent is entitled to make a subsequent charge, to terminate the contractual relationship without notice or to make use of its domiciliary rights if the contractual guests constitute a considerable nuisance for other guests, if the vacation accommodation is used in breach of contract or if they behave in an immoral manner. The tenant undertakes to treat the rented property and the inventory contained therein, as well as any communal facilities, with care and with the greatest possible care.  Damage or soiling that occurs in the accommodation and the inventory during the term of the contract and cannot be removed by the final cleaning must be replaced by the guest without proof of fault. The Agent reserves the right to make an additional claim in the event of damage or soiling.

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5. the deposit (20% of the total price) specified in the agent's contract must be paid within 10 days of booking to the account specified therein or as contractually agreed. The balance (80% of the total price) must be paid no later than 14 days before arrival without any further request for payment. If payment is not received on time, we are entitled to set a grace period, withdraw from the travel contract or demand compensation for non-performance. For bookings made within 4 weeks before arrival, the total payment is due immediately after conclusion of the contract. 

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6 The guest may withdraw from the contract at any time. Decisive is the receipt of the declaration of rescission or cancellation in written form by the agent. If the written cancellation is received up to 4 weeks before the start of the rental period, there are no cancellation costs. If the written cancellation is received between 4 weeks and the start of the rental period, 100% of the rental price will be charged. However, if the apartment can be re-let during the booked period, only a processing fee of 70 euros will be charged. We recommend that you take out travel cancellation insurance. The guest is not entitled to withdraw from the contract if they are not satisfied with the vacation accommodation. In the event of early departure, there is no entitlement to a pro rata refund. In cases of force majeure, war, strike and other performance difficulties, the agent may offer the guest equivalent accommodation or terminate the contract without notice. If the contract is terminated, the guest is entitled to a pro rata refund of the amount paid. Any further claims by the guest are excluded. The guest may not terminate the contract in the event of failure to provide ancillary contractual services, but may only demand corresponding refunds. 

The agent must be notified immediately (within 48 hours at the latest) of any defects in the rented property existing at the start of the tenancy or arising during the tenancy period. If the tenant fails to do so, he is not entitled to reduce the rental price. If the failure to report a defect leads to damage to the rented property, the Tenant shall be liable for the full amount of the costs of repairing the damage. This also applies if the tenant has caused the defect or any resulting damage himself or through a third party. Any claims due to non-contractual provision of our services must be asserted to us in writing by the tenant within one month of the contractually agreed end of the trip. After expiry of this period, the tenant may only assert claims if he has not complied with this deadline through no fault of his own. The tenant's claims shall lapse after six months. The limitation period begins on the day on which the trip was to end according to the contract. The provision of § 651 g para. 2 sentence 3 BGB does not apply to this travel arrangement.

7. within the framework of the contractual relationship, the information on the accommodation provided on arrival and any house rules posted on site must be observed. Pets, especially dogs, are not permitted. The agent is responsible for the accuracy of the description: the time of publication is decisive. Errors and changes are reserved.

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8. verbal agreements require the written confirmation of the agent to be valid. SALVATORY CLAUSE: Insofar as one of the contractual provisions is not compatible with applicable law, the contract shall otherwise remain effective. The invalid provision shall be replaced by a provision that is compatible with the law and comes closest to the original contractual provisions. The legal relationship shall be governed by German law. 

 

Kiel is agreed as the place of jurisdiction.

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